Patient and carer feedback: 2026 data collection pilot
In 2026, NAD will evaluate online-only collection of patient and carer feedback using our previously validated questionnaires. The results will inform how data is collected in the 2027 audit and beyond.
Evaluation of data collection periods
Participating hospitals will be collecting patient and carer feedback data during one of two periods, with multiple languages available to improve uptake.
Short, intensive collection period
- Target 10–15 returns per site within a dedicated timeframe (e.g. Carers’ Week), leveraging planned events to engage carers.
- Use this period to actively promote questionnaires at planned events.
Ongoing data collection
- Maintain continuous availability of both questionnaires with a suggested minimum of two-three returns per month over a nine-month period.
- Minimum 10 returns per quarter for inter-quarter comparison.
Hospitals participating in continuous data collection (March – December 2026)
- Basildon Hospital, Mid and South Essex NHS Foundation Trust
- Blackpool Victoria Hospital
- Bristol Royal Infirmary, University Hospital Bristol & Weston
- Croydon University Hospital, Croydon Health Services NHS Trust
- Derriford Hospital, University Hospitals Plymouth NHS Trust
- Ealing Hospital, London Northwest Healthcare Trust
- Good Hope Hospital, University Hospitals Birmingham
- Hillingdon Hospital, The Hillingdon Hospitals NHS Foundation Trust
- Ipswich Hospital, East Suffolk and North Essex Foundation trust
- James Cook University Hospital, University Hospitals Tees
- King George Hospital, BHRUT
- Leeds General Infirmary, Leeds Teaching Hospitals NHS Trust
- Maidstone Hospital, Maidstone and Tunbridge Wells NHS Trust
- Medway Maritime Hospital, Medway NHS Foundation Trust
- Milton Keynes University Hospital, Milton Keynes University Hospital
- Northwick Park Hospital, London Northwest Healthcare Trust
- Princes Royal University Hospital, Kings College Hospital NHS Trust
- Queen Elizabeth Hospital, University Hospitals Birmingham
- Queen Elizabeth Hospital Gateshead, Gateshead Health NHS Foundation Trust
- Queen's Hospital, BHRUT
- Royal Blackburn Teaching Hospital, East Lancashire Hospitals NHS Trust
- Royal United Hospital NHS Foundation Trust
- Salford Royal, Northern Care Alliance
- Salisbury District Hospital, Salisbury Foundation Trust
- St James' University Hospital, Leeds Teaching Hospital NHS Trust
- Tunbridge Wells Hospital, Maidstone and Tunbridge Wells NHS Trust
- Weston General Hospital, University Hospitals Bristol and Weston
Hospitals participating in targeted data collection (June 2026)
The following hospitals will be contacted in May with guidance and a communications package to support data collection.
- Broomfield Hospital, Mid & South Essex NHS Trust
- Conquest Hospital, East Sussex NHS Healthcare Trust
- Dorset County Hospital, Dorset County Hospital NHS Trust
- Eastbourne District General Hospital, East Sussex NHS Healthcare Trust
- Epsom Hospital, Epsom & St.Helier's University Hospitals NHS Trust
- Freeman Hospital, The Newcastle Upon Tyne Hospitals
- Kingsmill Hospital, Sherwood Forest Hospitals NHS Foundation Trust
- Leicester Royal Infirmary, University Hospitals Leicester
- Musgrove Park Hospital, Somerset Foundation Trust
- Royal Bolton Hospital, Bolton NHS Foundation Trust
- Royal Lancaster Infirmary, MBHT
- Royal Surrey NHS foundation trust, Royal Surrey NHS Foundation Trust
- South Tyneside District Hospital, South Tyneside and Sunderland NHSFT
- Southend Hospital, Mid & South Essex NHS Trust
- St Georges Hospital, St Georges University Hospitals NHS Foundation Trust
- Sunderland Royal Hospital, South Tyneside and Sunderland NHSFT
- Tameside and Glossop ICFT, Tameside & Glossop NHS ICFT
- University Hospital Wales, Cardiff and Vale University Heath Board
- Yeovil District Hospital, Somerset Foundation Trust